FAQ's
Additional Information
- All ticket sales are paid in advance through our online store.
- All waiver forms must be completed in advance online. Waiver forms can be completed at www.SugarRiverAdventures.com
- Reservations are required for all kayak rentals.
- Tickets for weekend ( Saturday & Sunday) tubing and holidays go on sale each week either Monday evening or Tuesday prior to the following weekend.
- No reservations required for tubes during weekends (Saturday & Sunday) or holidays. If your purchased a ticket for a tube rental we will have a tube available.
- If you purchase a ticket and are unable to use it due to weather conditions or unable to attend we will keep your ticket purchase open to be used another day or you can cancel your ticket purchase and request a refund.
- Large groups are welcome
- Weekday group outing reservations are scheduled and invoiced in advance.
- Water shoes or sneakers should be worn at all times.
- Float distance for tube rentals is 1.5 miles and takes about 1 hour and 15 minutes.
- US Coast Guard approved life jackets should be used at all times.
- One standard adult sized Life jackets will be provided with each rental
- For smaller children please ensure you bring your own properly fitted life jacket
- Illinois state law requires all children under the age of 13 wear a US Coast Guard approved life jacket at all times.
- Age 17 and under must be accompanied by an adult at all times..
- No glass bottles or containers of any kind on the river
- No styrofoam coolers on the river.
- No pets allowed on equipment rentals.
- Parking is available at Sugar River Forest Preserve. Please check in with us at your designated check in address before parking.
- Outdoor outhouse restrooms are available.
- We are open on weekends and holidays unless severe weather is in the forecast or if the river is running at unsafe levels.
- Sugar River Adventures will only transport our rental equipment (tubes & kayaks).
- We utilize public launches and rent tubes and kayaks for personal use.
- People are allowed to bring their own personal watercraft (tubes, kayaks, etc.) to launch from public launches.
- On weekends (Saturday and Sundays) and holidays we provide shuttle transportation to our customers. No additional fee is charged for shuttle transportation if a weekend tube of kayak rental is purchased. Shuttle will transport vehicle drivers only.
- If you are camping at the Sugar River Forest Preserve on weekends (Saturday & Sunday) or holiday we will provide pick up and drop off shuttle services between the hours of 10:00 a.m. ad 3:30 pm only.
- Thank you for your business!
